Step 1: Initial Conversation
Your new Stinner bike begins with a conversation. Send us an email or give us a call. We’ll talk about what you like and don’t like in a bike, how you like to ride, and most importantly: what you want out of your new bike. There is no cost for questions, we want you to know what we’re all about. We may have a dozen conversations leading up to your purchasing decision. During this time we will provide you with estimates for any frame features and build options you might like as well.
Step 2: Deposit and Measurements
Once you are comfortable with the frame or complete build, we will have you fill out our ORDER FORM with all of your measurements. We prefer to guide our customer through this portion of the process to get the most accurate information possible. For those that can’t make it to the shop in person, we like to schedule a time to speak on the phone. We also require a $500 non-refundable deposit at this time in order to hold your place in line. We accept nearly all forms of payment, including: cash, check, credit/debit cards (all major cards including Amex and Discover), money order, Paypal, or bank transfer.
Step 3: Design Drawing
Now it’s time to move on to the design process of your bicycle. We will create a geometry draft for your frame, which will be sent to you for approval. We can discuss any questions you may have and any changes that might be necessary. Once you are comfortable with the design and we receive your approval, we will order tubing and materials.
Step 4: Complete Bike Spec
If you are interested in a complete bike build to complement your new frameset, we will create a full specification sheet and price estimate for you. This may have been done in our initial conversations, in which case we will finalize the parts selection. Once you are comfortable with the build and price, we ask for a 50% deposit on the build only (not the frameset) and order all the parts so they are ready and waiting for your frame when it is complete.
Step 5: Frame Construction
Now it’s our turn to do what we do best. We will let you know when we begin to construct your frame. At this point we will finalize your paint options so that we can prepare for the final step in the process…
Step 6: Custom Paint
After your frame has been built its time for paint. We have several different artists we use for paint depending on your scheme. Some of our paint gets done in house, some is done by a local powder coater, and some gets sent to artists around the country depending on your needs. Final payment for the frame, parts, and accessories will be due when the frame is shipped to paint! We will send a final detailed invoice for you to review and pay.
Step 7: Final Prep and Build
Once it’s back from paint, we will professionally prep your frame. This includes chasing threads, facing HT and BB, reaming the seat tube, and treating the entire frame with a rust inhibitor. If you have opted to have us build the bike, we will assemble the bike and you may either pick it up at the shop (and go for a ride if we’re not too busy!), or we can ship it to you. We are also able to ship the frame and parts to your local shop to build.
Step 8: Delivery
Although this completes the build process, we hope our conversation never ends. We love hearing from everyone riding our bikes. We want to hear about your bicycle and where it has taken you. If you feel inclined to send a review we would love to read it. We rely heavily on customer responses and feedback to make our bikes the best out there. Please send us any and all questions that you may have as you ride your Stinner, we are always here to help. Also, keep in mind that if you ever decide to get another frame we offer a 10% discount to returning customers.
Warranty and Guarantee
All Stinner frames are warranted against craftsmanship defects for life. Standard steel comes with a lifetime warranty on the material. Ultra-light steel comes with a 5 year material warranty.
All frames also come with a 30-day guarantee. If you receive the frame and it does not live up to your expectations, return it within 30 days, in like-new condition, for a full refund.
If you have any issues that you believe is covered under our warranty, please contact us. We will repair it to like new condition or replace it at our discretion. The warranty is for the original owner and is non-transferable.