Step 1: Initial Conversation
Your new Stinner frame begins with a conversation with me, Aaron. Send me an email or give me a call. We’ll talk about what you want in a bike, and how we can achieve that. Through a series of questions, I can help you to get exactly what you need and ensure that we are both on the same page. After all, a custom frame is what you want to it to be and I’m here to make that happen. There is no cost for questions, especially if you’d like to know what we’re all about. In fact, we may have a dozen conversations leading up to your purchasing decision.
Step 2: Submit Fit Form
After we have established what type of bike you are looking for, the next step is to fill out a simple, yet comprehensive fit form. This will give me the crucial measurements that will help ensure your new custom bicycle fits perfectly. Many people ask me how I am able to fit people without ever meeting them. I have sold thousands of bicycles to people I have never met before. It is my job to understand what you want, whether you are a beginner or an expert.
Step 3: Deposit
Once we have figured out exactly what you want, I will give you a quote. Sometimes I can give you an exact quote, but more often than not, there are a few things that aren’t yet set in stone so a final price will not be available. When we’re both comfortable with the new project we’ll ask for a $500 non-refundable deposit in order to hold your place in line.
Current wait time is 10-12 weeks from the time of deposit.
Step 4: Design Drawing
Now it’s time to move on to the design process of your bicycle. I will design your bicycle in BikeCAD and will pay particular attention and take into account all the things we have talked about. I will send you a design for your approval. I will discuss why I designed your frame the way I did. At this point we can make any final revisions that we feel are necessary. Once we are comfortable with the design and I get a verbal agreement from you, I will order the tubing and get your bicycle ready to be built. At this point you will no longer be able to make any changes.
Step 5: Frame Construction
Now it’s my turn to take over. I will have all of your parts and pieces ready to go, sitting in a box with your name on it. When your turn rolls around I will pull your material from the box and begin to build it. Unless you contact me or I have questions, there is a good chance that you won’t hear from me until I begin your frame.
Step 6: Custom Paint
After your frame has been built I will box it and send it to Spectrum Powderworks to be painted. All of our frames come with a solid color base with airbrushed decals. Custom options are available too. Paint usually takes somewhere between 2-4 weeks.
Step 7: Final Prep
Once it’s back from paint, I will professionally prep your frame. This includes chasing threads, facing HT and BB as well as reaming the seat tube. You will also receive a seat collar, water bottle bolts, BB cable guide and a rust inhibitor prep.
Step 8: Delivery
After the prep, one of two things will happen. I will either ship it off to you or put it in the stand and prepare it for a complete build. Before I ship your bike out, I will call you to review your balance and receive final payment. I will double check your shipping information, get you a tracking number and send it home.
Although this completes the frame build, I hope our conversation never ends. I love hearing from customers. I love hearing about your bicycle and where your frame has taken you. If you feel inclined to send a review I would love to read it. I rely heavily on customer responses. If I have met -or exceeded- your expectations, please let others know. Also, keep in mind that if you ever decide to get another frame I offer a 5% discount to returning customers.
All Stinner Frames come with a satisfaction guarantee and are warranted against craftsmanship defects for life. Standard steel comes with a life long warranty on the material. However, ultralite steel only comes with a 5 year material warranty.
If you have a problem or an event has occurred that you believe is covered under our warranty, give us a call. We will either repair it to like new condition or replace it. This is based on our discretion. The warranty is for the original owner and is non-transferable.