If you're considering purchasing a Stinner, you can rest easy knowing that the order process is fairly simple and quite brief. Our current lead time on orders is approximately 8 weeks. Whether you plan to purchase directly from our workshop or work with your local Stinner Dealer, you will be guided through the process by highly skilled individuals dedicated to uniting you with a bicycle you will be proud of.
STEP 0: figuring out what you want
Before you can officially start the Order Process, you need to start by choosing a Stinner model and deciding on how you would like to build it up. We offer five frame models to cover the bases of performance-driven cycling. Each model has a standard geometry chart that spans a range of sizes, allowing the majority of our customers to find the right size based on common measurements. We also have an impressive selection of top-tier components ranging from affordable to extravagant price levels to help you choose how to build your dream bike. And lastly, we now offer a complete paint design lookbook, called The Vault, where you can find a carefully designed, classic paint scheme to finish your Stinner.
STEP 1: submit an ORDER FORM
On each frame model webpage, you will find a button that opens up an Order Form. This form is extremely important to the Order Process, so we highly recommend that you take your time to fill it out completely and accurately. You should be able to answer all of the questions based on information you gather on the frame model webpage. Submit your order form and an email with the form will be sent to one of our specialists. We will contact you once we've reviewed the form and have an understanding of your vision for your Stinner.
STEP 2: INITIAL DEPOSIT
After we receive your Order Form, you will be asked to place an initial deposit of $500 on your order. Our production schedule operates on a highly-organized one-piece flow system–every order we receive is handled individually from drafting and designing, fabricating and welding, to painting and building. Your deposit allows us to reserve your spot in our production schedule and estimate an 8-week lead time in bringing your Stinner to life.
step 3: your stinner Design package
Once we've received your deposit, we'll compile the information from your Order Form to create your personal Stinner Design Package. In this folder, you will find these four documents:
- FRAME DRAFT – This is typically the first piece of information that we put into your Design Package. A CAD drawing of your frame is created from your model, material, and size selections. Any frame add-on's will be indicated in the notes section. This same draft will be taken back to our machine shop where the tubes will be fabricated and welded into a bike frame.
- SPEC SHEET – This is a comprehensive list of the components involved in building a complete bicycle. Even if you ordered only a frame and fork, we will add a Spec Sheet to your Design Package. The Spec Sheet ensures that you will have everything necessary to build your Stinner and that we provide all of your requested component.
- PAINT DRAFT – The Paint Draft is a digital mockup of your chosen paint design from our included Collection schemes or from The Vault. The design and colors shown on the digital draft are as close to reality as we are able to accurately represent.
- ESTIMATE – The Estimate reflects the total charge for your Stinner based on Frame Draft, Spec Sheet, and Paint Draft. You will see a line item with a description and amount for each major piece of your Stinner. Your total does not include applicable tax and shipping charges. If you are an international customer, please expect to possibly pay additional import charges to your Customs department to take your Stinner home.
It is very important that you review each document in your Stinner Design Package and ensure that everything is correct, because your order will be made exactly to the specifications in the package. Once we receive your approval, we'll fire it off for production.
STEP 4: PROGRESS PAYMENT
For all partial and complete bike orders, we will ask that you place a 50% progress payment on your Stinner once your Spec Sheet has been fully approved. We will not allow further changes to your Spec Sheet after you have made your progress payment. In addition, if you plan to have our skilled in-house mechanic build your complete Stinner, we will apply a $250 labor charge to your final invoice.
STEP 5: RELAX
Once you've gotten through Steps 0 through 4, you can relax while we work diligently on your order. We'll let you know if anything comes up, and we might even send you a photo of your frame being welded or prepped for paint.
STEP 6: GET STOKED
After about 6 weeks and your frame has come out of the paint booth, we will contact you to let you know that the project is nearly finished. For another week, your frame will cure on the wall, allowing the paint to harden before the frame is built up and shipped out. We'll then package your frame safely into a box, along with any components and a personal note from us, and it will leave our garage for your front porch or local bike shop.
Building a Stinner requires you to dream big. That's why we've perfected our process to give you as many high quality options as possible and finish your build within a competitive lead time. Stinner Frameworks prides itself its ability to design and build you a bike meant to last countless hours and miles, and our dedicated staff will be here to guide you through every step of the Order Process, from your initial introduction email to the first moment you throw your leg over your ultimate forever machine.