Full Warranty
STINNER LIMITED WARRANTY
This Limited Warranty (“Warranty”) is a voluntary manufacturer’s warranty provided by Stinner Bicycle Co. (“Stinner”) to the original retail purchaser of a Stinner frameset. It applies to all Stinner-branded framesets purchased new from an authorized Stinner dealer or directly from Stinner in the United States or Canada.
This Warranty gives you specific legal rights, and you may also have other rights which vary by state or country.
⸻
1. WHAT IS COVERED
Stinner warrants that each Stinner frameset is free from defects in materials and workmanship under normal use and service, subject to the terms of this Warranty.
Frameset Coverage
• Frame: Stinner warrants the structural integrity of the frame to the original retail purchaser for as long as they own the product.
• Fork: Stinner warrants forks included as part of the original frameset for a period of two (2) years from the date of original retail purchase.
“Frameset” means a Stinner-branded frame and fork sold together as a unit.
Paint and Finish
• Paint Exclusion: Stinner does not warrant paint, decals, or surface finishes against wear, environmental effects, or user damage.
• 30-Day Delivery Condition Guarantee: Stinner warrants that paint and finish will arrive to the customer in the condition promised at purchase. Any issues with paint craftsmanship (e.g., bubbling, peeling, flaking) must be reported to Stinner within 30 days of delivery by contacting info@stinnerframeworks.com. Claims beyond this period will not be covered.
⸻
2. WHAT IS NOT COVERED
This Warranty does not cover:
• Paint or decals beyond the 30-day delivery condition period.
• Normal wear and tear (including scratches, corrosion, or discoloration).
• Damage resulting from:
• Improper assembly or maintenance.
• Accidents, crashes, misuse, neglect, or abuse.
• Use of the frameset with incompatible or non-Stinner approved components.
• Modifications, including repainting, welding, drilling, or adding unauthorized accessories.
• Commercial use, rental, competition, or extreme riding conditions (e.g., downhill racing).
• Any Stinner product purchased from unauthorized dealers.
⸻
3. LIMITATIONS
Stinner’s liability under this Warranty is limited to repair or replacement of the defective frame or fork at Stinner’s discretion. Stinner is not responsible for incidental or consequential damages, including loss of use, personal injury, or property damage.
Some jurisdictions do not allow the exclusion of incidental or consequential damages, so these limitations may not apply to you.
⸻
4. CLAIMS PROCESS
To make a claim under this Warranty:
1. Contact Stinner at info@stinnerframeworks.com within the applicable warranty period.
2. Provide proof of purchase and detailed photos of the claimed defect.
3. Ship the frameset (freight prepaid) to Stinner for inspection if requested.
If the claim is approved, Stinner will repair or replace the frame or fork with the same or most similar model available. Color and finish matching cannot be guaranteed.
⸻
5. OTHER TERMS
This Warranty is non-transferable and applies only to the original retail purchaser. Proof of purchase is required.
This Warranty does not extend to third-party components (e.g., drivetrains, wheels, brakes) installed on a complete bicycle. Such components are covered under their respective manufacturers’ warranties.
This document constitutes the entire warranty provided by Stinner. No other representations or warranties, express or implied, shall apply.